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Privacy policy

Privacy Policy

Mobipunkt has assumed the obligation to protect privacy of their customers and users. Therefore, we have prepared these Privacy Policy principles, which govern the collection, use, disclosure, transmission and storage of customer data. Our operations on the Internet comply with all relevant practices, as well as respective EU legislation and laws of the Republic of Estonia.

Collection and use of personal data

Personal data means any data that can be directly or indirectly associated with you as an individual, which are collected and processed by Mobipunkt in order to fulfil contracts concluded with natural persons, to contact them, and perform obligations pursuant to law. The personal information that Mobipunkt collects may include: name, personal identification code, address, telephone number, zip code, email address.

Personal data of loyal customers can be collected in any of the following ways:

• when you provide us your contact information (incl. your name, personal ID code, postal address, telephone number, e-mail address, the preferred method of communication) on our website or otherwise (e.g. in our stores);
• when you use our website, data are collected through your account or through cookies;
• when you make a purchase or place an order in our store or e-shop and store your personal contact information or purchasing preferences (in certain sections of the website Mobipunkt may ask you to voluntarily provide your personal data and personal information. Such personal data may include your name, address, postal code, e-mail address, telephone number, and other data);
• when you apply for hire-purchase. 


Collection of other data

We also collect non-personal data, i.e. data that cannot be directly linked to a particular individual (gender, age, language preference, location).

We may also collect data of general nature about how our customers interact with our e-shops and the website. These data are combined and used to provide customers information that is more useful for them, and to learn about which parts of the website, products, and services attract the most interest. In this Privacy Policy such combined data are regarded as non-personalised data.


Use and storage of collected personal data

By collecting personal information, we can inform the customer about service issues for sending notifications, contacting a subscription or inquiry, and informing product news and campaigns. By e-mail, we also provide offers that are not transmitted in any other form and are only available in this way. Customers who wish to opt out from our newsletter mailing list, or do not wish to get information about products that might interest them, may unsubscribe from the mailing lists at any time.

We also use personal data that we collect to deliver goods, and to fulfil obligations that we may have assumed towards the customer.

By agreeing with the terms and conditions of the Privacy Policy the customer gives Mobipunkt their consent for automated processing of their data. You may revoke your consent at any time on our website, or by sending us a request in a format reproducible in writing. Such requests and consents do not have retroactive effect.

To ensure better customer service, Mobipunkt may disclose information about individual users to a third party who provides services to Mobipunkt and is contractually bound to keeping any shared information confidential. Such third party may be, for instance, our partner whose duty is to deliver goods sold in our e-shop, or provide hire-purchase services.

Mobipunkt stores all personal data of a client for up to 5 years from the last order or maintenance. Data that Mobipunkt must store pursuant to law (e.g. accounting data) are stored by Mobipunkt in accordance with the provisions of law.  

Security of personal data

Mobipunkt takes all precautions (incl. administrative, technical, and physical measures) to protect customers’ personal data. Only authorised persons have access to personal data for making alterations and processing the same.

If you suspect that your personal data are treated contrary to what is described in this Privacy Policy, or if there is any risk that your data have leaked to unauthorised parties, please notify us immediately. This is the only way that allows us to minimise any potential damages. Upon request, we may submit customer data to the Data Protection Inspectorate or other enforcement structures. All data on the mobipunkt.ee website, e-shop and maintenance database are encrypted and treated as confidential.

Terms and conditions of  Privacy Policy

Mobipunkt reserves the right to change the terms of the Privacy Policy by informing its customers. Our Privacy Policy aims to protect customer data, and we will always ensure that it is secure in the best possible way. We will never sell customer data to other parties and do not use them for malicious purposes. The controller in charge of processing customers’ personal data is Mobipunkt OÜ. If you have any questions or concerns about the Privacy Policy or data processing, you are kindly asked to contact us at  info@mobipunkt.ee.

If the client feels that his or her rights regarding personal data have been violated, then Mobipunkt must be notified, but if necessary, the customer has the right to contact the Data Protection Inspectorate. The Data Protection Inspectorate is a national authority whose purpose is to resolve personal data protection claims or additional information.

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